Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
All items must be returned in new condition. WE DO NOT ACCEPT BACK INSTALLED UNITS. Once a unit is installed, any technical support and warranty support will be handled by the manufacturer ONLY. ANY attempt at returning an installed unit will be met with a 0% refund.
To be eligible for a return, your item must be in the same condition that you received it, unused, with all original tags, manuals, and accessories, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at sales@appae.com. Returns must be sent to the following address: 8133 Clybourn Ave, Sun Valley, CA 91352.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return labels issued for buyer-initiated returns are billed to your refund at cost.
You can always contact us for any return questions at sales@appae.com.
Shipping Fees on Returns
Shipping costs are non-refundable when a return is not the result of an error on our part. This includes buyer's remorse, ordering the wrong model or size, changed plans, no longer needing the item, and fitment or compatibility issues.
For these returns we retain the original outbound shipping cost, including free shipping promotions where the actual freight cost was absorbed by us, and the cost of return freight. Both amounts are deducted from your refund. Freight and oversized items carry significantly higher shipping costs, and the deduction reflects the actual amount charged by the carrier.
Refused deliveries and packages returned to us as undeliverable are treated as buyer-initiated returns and are subject to both outbound and return shipping deductions.
If we shipped the wrong item, the item arrived damaged, or the item is defective on arrival, we cover shipping both ways at no cost to you.
Damaged Shipments and Other Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Freight damage must be reported within 48 hours of delivery, and any visible damage should be noted on the carrier's delivery receipt before you sign.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, custom products such as special orders or personalized items, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 Day Cooling Off Period
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused, with all original tags, manuals, and accessories, and in its original packaging. You will also need the receipt or proof of purchase.
For orders cancelled under this right, you are responsible for the direct cost of returning the goods. Any refund of outbound shipping is limited to the cost of our least expensive standard delivery method. The restocking fee described above does not apply to EU cancellations made within the 14 day window.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded on your original payment method within 10 business days, less any shipping or restocking deductions described in this policy. Please remember that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at sales@appae.com.